Help and Support
Find everything you need to know about delivery, returns, your order, and how we support you before and after purchase.
Delivery
How quickly do you deliver?
We offer free next-day delivery on most UK mainland orders placed before 3pm, subject to availability. You will receive a 2-hour delivery window to ensure you are not waiting in all day.
Can I choose or change my delivery date?
Yes, you can request a preferred delivery date at checkout or contact us at least one working day before delivery to rearrange. Missed deliveries may incur a charge.
Do you deliver large appliances inside?
Delivery is typically ground floor only. Please ensure access is suitable as items cannot be dismantled. If access is restricted, we can leave items in a safe external location if requested.
Installation & Services
Do you offer installation?
Yes, we can install freestanding appliances and offer recycling of old units for a small fee. Local customers may also benefit from integrated appliance fitting and TV wall mounting services.
Do you remove old appliances?
Yes, we offer a recycling service on a like-for-like basis. This can be selected during checkout where available.
Returns & Refunds
Can I return an unwanted item?
Yes. You have 14 days to notify us of a return. Items must be unused, in original packaging, and in resaleable condition. Return carriage costs are your responsibility.
What happens if my item is faulty?
If a fault occurs within 30 days, you may be entitled to a refund, repair, or replacement. After this period, repairs are typically arranged under the manufacturer warranty.
What if my item arrives damaged?
Please report damage within 24 hours and retain all packaging for 30 days. This allows us to resolve the issue quickly with the courier.
Orders & Payments
When is my order confirmed?
Your order is confirmed once it has been dispatched. Prior to this, we may contact you regarding availability or pricing issues.
What if an item is out of stock?
If stock is unavailable, we will contact you to offer an alternative or a full refund.
About Smiths TV
Why choose Smiths TV?
We are a family-run business with over 100 years of experience, offering expert advice, competitive pricing, and trusted brands.
Do you have physical stores?
Yes, we operate multiple showrooms alongside our website, allowing you to shop in-store or online with confidence.
