Our Delivery Service
At Smiths TV, we partner with trusted premium courier networks, including APC Overnight and AIT Home Delivery (Panther), to deliver your goods safely across the UK mainland.
We offer free next day delivery on most UK mainland orders placed before 12 PM, subject to stock availability. If you prefer to plan ahead, our flexible delivery scheduling allows you to choose a preferred delivery date at checkout that perfectly fits your calendar.
Delivery Destinations and Restrictions
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We deliver across most of the UK mainland.
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We are currently unable to deliver to Northern Ireland, the Channel Islands, the Isle of Man, or the Isle of Wight, plus selected UK mainland postcodes.
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Next day dispatch applies to items currently in stock. If an item needs to be ordered directly from the manufacturer, delivery will typically take slightly longer, and we will update you as soon as it arrives at our warehouse.
Our Delivery Options
Standard Delivery
Available on most UK mainland items. For in-stock products ordered before 12 PM, you qualify for next day dispatch. You can select your preferred available date right at checkout.
Click and Collect
If you need an item immediately or prefer to transport it yourself, you can take advantage of our Click and Collect service. Pick up your item directly from one of our local showrooms in Southport or Formby. We highly recommend that you thoroughly inspect your goods at the point of collection, as responsibility for the items passes to you once collected.
Installation and Premium Services
We do not just drop items off at your door: we offer expert installation services for freestanding appliances, as well as old product recycling for a small fee. For our local customers, we also offer specialised integrated (built-in) appliance fitting and professional TV wall mounting services.
Special Order Items
To offer you the widest possible choice, some of our items are ordered directly from the supplier once you checkout online. We will keep you updated every step of the way, letting you know when it has been ordered and when we expect it to arrive. Once your item arrives with us, we will contact you immediately to book in a convenient delivery date.
For certain special order products, the item will be delivered directly from the supplier straight to you to get it to you as quickly as possible. When this is the case, the manufacturer’s own specialist delivery team will contact you directly to discuss the arrangements and book in a suitable delivery day. Rest assured, we will still manage your order from start to finish, and we are always here if you need any help along the way!
Weekend Delivery
Need your items at the weekend? We offer Saturday and Sunday delivery for a wide selection of our products, depending on your delivery location. If your order is eligible for a weekend slot, you will see these flexible options clearly displayed at checkout along with any relevant delivery charges, letting you choose the perfect time to suit your busy schedule.
Important Access and Property Restrictions
To keep our prices competitive and ensure the safety of our delivery crews, please keep the following structural limitations in mind before scheduling your delivery. Large appliances and large TVs are heavy, bulky, and require a 2-man delivery team.
Our teams are happy to take most standard kitchen appliances and large TVs up to a maximum of 3 flights of stairs if there is no lift available. However, due to health, safety and weight restrictions, our largest and heaviest product categories are strictly restricted to ground level delivery only.
| via APC | via AIT | |
|---|---|---|
| Ground Floor or Lift Access | Doorstep delivery (Signed for only) | Room of choice (Subject to access) |
| Upstairs (No Lift, Max 3 Flights) | Unavailable (Doorstep delivery signed for only) | Unavailable (Strictly ground level delivery only) |
Access and Measurement Responsibilities
It is the sole responsibility of the customer to ensure that the ordered appliance can safely and freely access the intended room of choice fully packaged.
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Measure up: You must accurately measure all entrance points, including external gates, doorways, internal hallways, and tight corners against the packaged dimensions of the product prior to delivery.
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No on-site dismantling: Delivery crews are strictly prohibited from removing any part of a new appliance (such as taking the doors off an American style fridge freezer) or removing manufacturer packaging to force an item through a narrow gap. The item must fit entirely intact.
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Failed Deliveries: If a delivery cannot be completed because an item will not fit or access is unsafe, the delivery will be logged as failed. Smiths TV reserves the right to charge in full for failed or missed deliveries without prior notification, alongside any subsequent redelivery costs.
Managing Your Delivery Day
Delivery Timeslots and Tracking
We believe in keeping you informed every step of the way. You will receive automated text and email alerts confirming your order and tracking details. On the morning of your delivery, our couriers will provide a reliable 2-hour delivery window along with a live tracking link so you do not have to wait around all day.
Changing Your Date
If you need to change or rearrange your delivery date for a completed order, you must contact our customer service team at least one working day before your scheduled delivery.
Failed Delivery Charges
Where a pre-arranged day has been agreed upon and our drivers are prevented from delivering (either because no adult is home to sign for the goods, access is blocked, or the order is cancelled after the delivery vehicle has already been loaded) you will be liable for a failed delivery charge and subsequent redelivery fees.
Non-Billing Address Deliveries
To protect our customers against fraudulent card activity, requesting delivery to an address other than your registered billing address will trigger additional security checks. While this is part of our standard safety protocol, it can occasionally cause brief dispatch delays. Where possible, we suggest arranging delivery to your billing address to ensure the fastest processing time.
Old Product Collection and Recycling
If you selected our old appliance removal and recycling service at checkout, please note that this service follows the exact same stair restrictions as new deliveries. Our crews can collect standard appliances from up to a maximum of 3 flights of stairs without a lift. However, exceptionally large items (such as range cookers, American style, or 4-door fridge freezers) must be brought down to ground level by the customer prior to our team's arrival if a suitable lift is not available.
The old unit must be completely disconnected, defrosted, and thoroughly cleared of any water, ice, or debris before our team arrives. It must also be clean and capable of safely fitting through your property's access routes entirely intact.
If you have purchased a Smiths TV Installation service for your new freestanding appliance, our delivery team will take care of the old appliance disconnection for you.
For further legal details regarding your purchase and delivery terms, please refer to our full Terms and Conditions page.
