Terms and Conditions

Last updated: April 2026

1. About Us

This website is operated by James Smith and Son Ltd, trading as Smiths TV.

Registered in England and Wales
Company registration number: 00561912

Registered address:
114 Manchester Road
Southport
Merseyside
PR9 9BJ

Email: sales@smithstv.co.uk

2. Acceptance of Terms

By placing an order with us, you agree to be bound by these Terms & Conditions.

These Terms do not affect your statutory rights under UK law.

3. Contract Formation

When you place an order, you will receive an email acknowledging receipt of your order. This does not mean your order has been accepted.

A contract between you and us is formed only when:

• We confirm acceptance of your order, and
• The goods are dispatched or made available for collection

We reserve the right to decline or cancel any order prior to dispatch, including where:

• Goods are unavailable
• There is a pricing or product description error
• Fraudulent or suspicious activity is suspected

If we cancel your order after payment has been taken, you will receive a full refund.

4. Pricing and Payment

All prices are shown in GBP and include VAT where applicable, unless otherwise stated.

We take reasonable care to ensure pricing is accurate. However, errors may occur. If we discover an error after your order is placed, we will:

• Inform you as soon as possible, and
• Give you the option to reconfirm or cancel your order

Payment is taken at the time of order or at dispatch, depending on the payment method used.

We use secure third-party payment processors and do not store full card details.

5. Delivery

We aim to deliver within the estimated timeframes shown at checkout. These timeframes are estimates and not guaranteed.

We are not responsible for delays outside our reasonable control, including supplier delays, courier delays, or events described in Clause 18.

Risk in the goods passes to you when the goods are delivered to the address you provided, or collected by you or a person identified by you.

Ownership of the goods passes to you only once full payment has been received.

6. Click & Collect

Where collection is offered, we recommend that goods are inspected at the point of collection where reasonably possible.

Once goods have been collected, responsibility for them passes to you.

7. Consumer Cancellation Rights (Distance Selling)

If you purchase online or by phone, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

To exercise this right, you must inform us clearly (email is sufficient).

You then have a further 14 days to return the goods to us.

You are responsible for the cost of returning the goods unless they are faulty or misdescribed.

We will refund you:

• The cost of the goods, and
• The standard delivery cost (if applicable)

Refunds will be made within 14 days of receiving the returned goods or proof of return, whichever is earlier.

8. Returns and Refunds

You may inspect goods as you would in a physical store.

You are responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

We may reduce your refund if the goods show signs of excessive handling or damage not caused by us.

This does not affect your statutory rights.

9. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality
• Fit for purpose
• As described

If goods are faulty, you are entitled to:

• A full refund within 30 days of delivery, or
• A repair or replacement after 30 days, where appropriate

Please contact us as soon as possible if you believe an item is faulty.

10. Installation and Services

Where we provide installation or related services, these will be carried out with reasonable care and skill.

We are not liable for issues caused by:

• Existing property wiring or infrastructure
• Customer misuse or alterations
• Third-party interference

11. Warranty and Manufacturer Support

Some products include manufacturer warranties.

Where applicable, we may assist in facilitating warranty claims. However, the warranty itself is provided by the manufacturer.

12. Liability

We are responsible for foreseeable loss and damage caused by our breach of contract or negligence.

We do not exclude or limit liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Your statutory rights under UK law

We are not liable for:

• Indirect or consequential losses
• Business losses (where you are a consumer)
• Losses caused by events outside our reasonable control

13. Product Information

We take reasonable care to ensure that product descriptions, images, and specifications are accurate.

However, manufacturers may update specifications without notice. We are not responsible for minor variations.

14. Data Protection

We are committed to protecting your personal information and handling it responsibly.

We process personal data in accordance with UK data protection law, including the UK GDPR. Full details of how we collect, use and protect your information are set out in our Privacy Policy, available on our website.

You have rights in relation to your personal data, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, where applicable
• Restrict or object to certain types of processing
• Request transfer of your data to another provider

To exercise any of these rights, please contact us using the details below.

If you have any concerns about how we handle your data, we would welcome the opportunity to resolve this with you. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

15. Intellectual Property

All content on this website, including text, images, and branding, is owned by or licensed to us and may not be reproduced without our permission.

16. Complaints

We are committed to providing a high standard of service and aim to resolve any concerns as quickly and fairly as possible.

If you are unhappy with any aspect of your experience, please contact us:

Email: sales@smithstv.co.uk

Please include your order number and full details of your concern so we can investigate promptly.

We aim to acknowledge complaints within a reasonable timeframe and will keep you informed while we work towards a resolution.

17. Alternative Dispute Resolution

We are not obliged to use Alternative Dispute Resolution (ADR) services, but we may consider them where appropriate.

18. Force Majeure

We are not responsible for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, including but not limited to:

• Natural disasters
• Supply chain disruption
• Strikes
• Transport delays
• Government restrictions

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website.

21. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: sales@smithstv.co.uk

Address:
114 Manchester Road
Southport
Merseyside
PR9 9BJ