Convenient, Fast and Reliable

At Smith’s TV, we are committed to making your shopping experience smooth from start to finish, which is why we provide free next-day delivery on most items within the UK mainland, ensuring you get your products when you need them. Orders placed before 3 PM are eligible for next-day dispatch, with a reliable 2-hour delivery window provided by our trusted couriers, so you won’t have to wait all day.

Whether it’s a new TV or a kitchen appliance, we deliver with the utmost care to make sure your products arrive in perfect condition. If you have a specific day in mind, our flexible delivery scheduling allows you to choose a time that fits your calendar—perfect for busy lifestyles.

Installation and Disposal Options

Need a little extra help? Our expert team is ready to install your new freestanding appliances. For a small fee, we’ll also take care of removing and recycling your old equipment, helping you declutter responsibly. All installations are done to existing services no additional plumbing or electrical work will be carried out.

If you’re local to Merseyside or West Lancashire, we offer additional installation services like fitting integrated appliances and wall-mounting your new television, ensuring everything is set up exactly the way you want.

Keeping You Informed

We understand that clarity and communication are key. That’s why we keep you updated every step of the way with text and email alerts. You’ll receive notifications confirming your order, followed by delivery details, including your 2-hour time slot. Tracking your delivery in real time helps you stay in control and prepared for the arrival of your products.

Large Appliance Delivery such as American Fridge Freezers & Range Cookers

1. Access and Measurement Responsibilities

• Customer Responsibility: It is the sole responsibility of the customer to ensure that the ordered appliance can safely and freely access the intended room of choice fully packaged.

• Measurement: Customers must accurately measure all relevant entrance points, including but not limited to external gates, doorways, internal hallways, and tight corners, against the packaged dimensions of the product prior to delivery.

• Ground Level Restriction: Standard delivery for large appliances is strictly restricted to ground floor/level properties only. Our delivery crews are not permitted or insured to carry large appliances up internal or external flights of stairs.

2. Old Appliance Removal and Recycling

• Access Compliance: If the customer has purchased or selected our old appliance removal and recycling service, the old unit must be able to safely fit through the exact same access routes in its current state.

• Disconnection: Old appliances must be fully disconnected and cleared of any water, ice, or debris prior to the arrival of the delivery team.

3. Appliance Dismantling and Property Modification Policy

• Product Integrity: Delivery crews are strictly prohibited from dismantling any part of the new appliance (including, but not limited to, removing the doors of an American fridge freezer) or removing the manufacturer's packaging to force an item through a tight access point. The item must be able to fit entirely intact and fully packaged.

• Property Modifications: Our drivers are not permitted to alter, dismantle, or remove any part of the customer's property, including internal or external doors, door frames, fixtures, or fittings, to facilitate delivery.

• Old Appliances: This policy applies equally to old units being extracted for recycling; crews will not dismantle old appliances or customer property to remove them from the premises.

4. Driver Time Constraints and Delays

• No On-Site Waiting: Due to strict daily scheduling and time constraints, delivery drivers are unable to wait at the property while remedial work is carried out on-site (such as the removal of internal doors or clearing of blockages). The access route must be completely clear and ready immediately upon the driver's arrival.

5. Alternative Drop-Off Agreement

• Alternative Locations: If unexpected access difficulties prevent our delivery team from safely bringing the goods inside the property, the customer may request that the item be left outside the building or inside an accessible garage.

• Transfer of Liability: Once the items are dropped off in an alternative location at the customer's request, the delivery is legally deemed complete, and the responsibility for moving the appliance into the property safely transfers entirely to the customer.

6. Failed Delivery and Refusal Charges

• Failed Delivery Definition: If a delivery cannot be completed, or is refused by the customer, because the appliance cannot safely fit into the property or ground floor destination, the delivery will be logged as failed.

• Incurred Costs: In the event of a failed delivery due to access limitations or lack of preparation, the customer will be liable for an additional delivery charge, and the actual cost of distribution will be billed to the customer.

Changing Delivery Date

If you would like to change the delivery date please contact us or the carrier at least one working day before delivery to allow time to change this. We reserve the right to charge in full for any failed or missed delivery without prior notification and subsequent redelivery costs. Due to the nature of the products that we deliver we are unable to offer a "leave safe" or "leave with neighbour" option. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods.

Click and Collect

You are able to collect any item that is in stock from one of two branches or our warehouse. This option will be offered before checkout if available. Once you have chosen your collection location we will contact you to confirm when the item is available for collection.

Easy Returns and Support

In the unlikely event you need to return an item, our hassle-free returns process is designed to be quick and straightforward. Our customer support team is always on hand to assist you, answering any queries about your delivery, installation, or returns.

Please note

For home entertainment products we ask that you keep the packaging for 30 days after delivery for transportation purposes in case of any return needed due to fault.

We reserve the right to charge in full for any failed or missed delivery without prior notification and subsequent redelivery costs.

For more detailed information, feel free to contact us directly, or explore your delivery options during checkout. We’re here to ensure your shopping experience is as effortless as possible from start to finish.