Returns Policy
Return and faulty goods policy
Items purchased can be returned to one of our stores or through our head office customer services team. Returns and exchanges can only be processed with proof of purchase.
Unwanted products
Unwanted products can be returned if you notify us within 14 days from the date of delivery or collection. The item must include all original packaging, in 'as new' condition and unused. You will also be responsible for the cost of any return carriage, this includes cancelling your order when it's out for delivery. There may also be a re-stocking fee applied for any items which have been opened. If you wish to discuss any of your options with us please give us a call so we can confirm these with you.
Faulty products
If your product develops a fault, you have the option of a repair, exchange or refund if the fault occurs within 30 days of delivery or collection. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. All original packaging must be retained for a minimum of 30 days from date of receipt in case the product needs to be returned for any reason (excluding large kitchen appliances).
Obviously we can’t be expected to guarantee against misuse, accident, neglect, commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note that if repairs are not carried out by ourselves or a manufacturer authorised agent our guarantee cannot apply and will invalidate any remaining warranty. This warranty is in addition to your normal statutory rights.
Damaged products
If your product is found to be damaged when unpacked, you must notify us within 48 hours of receipt of the goods. All original packaging and contents must be retained for a minimum of 30 days from date of receipt in case the product needs to be returned for any reason (excluding large kitchen appliances).
When you receive your goods please open the box and examine them before signing to ensure they are in good condition, if the packaging or item is damaged please do not accept the goods and notify us as soon as possible. If you are unable to check the item at the time of delivery, please sign as unchecked. Once items are delivered we allow 48 hours to check your purchase for damage and report any issues, we cannot accept claims or returns for damage after 48 hours of delivery. Regrettably if items are signed for in good condition that later prove to be damaged, we have no recourse with the carriers so please check items thoroughly to avoid any disappointment. On receipt of the return item we will check the packaging and contents if it is without any part of the original packaging or contents we reserve the right to deduct the cost of this from any refund you may receive. In the result of a failed collection we reserve the right to charge for any costs incurred.
Cancelling an order
If you wish to cancel an order before delivery please contact your store, or for online orders email sales@smithstv.co.uk or telephone 01704 531854. Once we have received your request, we will contact you to confirm cancellation.
We reserve the right to charge in full for any failed or missed delivery without prior notification and subsequent redelivery costs.
