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TERMS AND CONDITIONS

 

The terms and conditions outlined below apply to all orders placed on smithstv.co.uk, this includes any orders placed online or telephone. By purchasing you are agreeing to the terms and conditions.

Order processing

Once an order has been placed we will send an order acknowledgement to confirm that we have received your order and one of our team will be processing the order. Acceptance of an order is only confirmed when the goods have been dispatched from our warehouse. We reserve the right to cancel any order prior to dispatch, if this is the case we will refund your payment in full.

Website accuracy

Please be aware than even though a delivery day may have been selected this delivery day is due to stocking and availability, while we endeavour to keep our site updated with our stocking quantities sometimes this information can be inaccurate. If this is the case we will inform you of the the products availability and either offer a full refund or an alternative product. All the dimensions provided on our site are as accurate as possible. Please be aware that the information stated is provided directly from the manufacturer, these dimensions are only approximate.

Cancelling your order

You have the right to cancel your order any time up to 7 days after your items have been delivered, any cancellations must be made in writing either via email or letter. Refunds will be made within 30 days of receiving the cancellation request this includes delivered or undelivered products. While in your possession you must take take reasonable care of the goods. If any of the items are damaged on return and this damage was not highlighted at the time of delivery we reserve the right to charge for the cost of repair. This includes missing parts that were provided when the product was delivered.

Warranties

Any warranties provided with our products are provided on the proviso that the product will be used for domestic purposes only, we are unable to supply any warranties for commercial use. All orders are made in line with current UK law, this includes the Distance Selling Regulations and also the Sale Of Goods Act. If you require further information on either of these legislations please contact us.