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Returns Policy

 

Changing your mind?

You have the right cancel your order up to 14-days after your delivery date. If you wish to return an item please CONTACT US as soon as possible. Any items returned without prior approval will incur a cost. The cost of returning the item will be at your own expense, if you wish we can arrange collection through a courier for an agreed fee. For a FULL refund any item returned MUST NOT HAVE BEEN USED and should be RETURNED in it's ORIGINAL UNOPENED PACKAGING. The returned item should include ALL accessories including instruction manuals, leads, remote controls, batteries, software discs and any other item sent with the product. (including any 'free' item that was part of a promotion). Should ANY accessory supplied NOT be returned, we reserve the right to right to deduct from the sale price the full amount/value of replacement item(s).Any items returned not in their original unopened packaging or in a damaged condition will not be eligible for a refund. Any authorised returns, we will reimburse to you all payments received for the item once received and we are satisfied that it meets the requirements set out above. We will make the reimbursement using the same means of payment as you used for the initial transaction.

Damaged Goods?

In the unlikely event your product is damaged please CONTACT US immediately. If you do not contact us within 48 hours of delivery we will be unable to arrange a return. Once we have confirmed the item is damaged we reserve the right to offer a full refund or a replacement. Collections will be made by one of our approved carriers at our expense. The returned item should include ALL accessories including instruction manuals, leads, remote controls, batteries, software discs and any other item sent with the product. Should ANY accessory item supplied NOT be returned, we reserve the right to deduct from from the sale price the full amount/value of the replacement item(s). The returned items must be returned in their original packaging. Our courier may refuse the collection if there is not appropriate packaging. For a FULL refund any item returned under the above terms MUST NOT HAVE BEEN USED.

Faulty Goods?

If your product develops a fault within the first 30-days please CONTACT US, we will then be able to offer a repair, replacement or refund. If a fault develops outside the first 30-days, our products have a minimum of 12-months warranty. In the unlikely event your product develops a fault simply CONTACT US, we can arrange for your faulty goods to be inspected by an approved engineer and we will offer a replacement or a repair. Should you report a fault to us at any time during the manufacturers warranty period (even within the first 30-days) and request a return, replacement or any other rejection of the product and we are unable to ascertain if there is a fault with the item, we reserve the right to ask that an engineer call to determine the nature of the 'fault'.